Privacy Policy

Last Updated: [October 29, 2025]

Welcome to Souq Plus (hereinafter referred to as "the Store," "we," "us," "our," or "our Site"). We understand the importance of your privacy and the protection of your personal data. Souq Plus is committed to protecting its customers' data in accordance with the regulations in force in the Kingdom of Saudi Arabia, most notably the Personal Data Protection Law issued by Royal Decree No. (M/19) dated 9/2/1443 AH, and the Saudi Electronic Commerce Law and its Implementing Regulations.

This policy explains how we collect, use, protect, and share your personal data when you visit, use our services, or make a purchase on our website [www.souqplus.sa].

1. Data We Collect

We collect various types of data to provide and improve our services to you:

A. Data You Provide to Us Directly:

Personally Identifiable Information: Full Name, Mobile Number, Email Address
Account Information: Username, password (encrypted), and order history.
Shipping Information: National address or detailed address (city, neighborhood, street, building) as a shipping or billing address, and details of purchased products.
Contact Information: Any data you provide when contacting customer service (via email, phone, or chat).

B. Data We Collect Automatically:

Device and Connection Information: Internet Protocol (IP) address, browser type, operating system, and device type.
Usage Data: Pages you visit, products you view, site searches, and the time and date of your visit.
Cookies: We use cookies to enhance your experience, remember your preferences, and analyze traffic (see Section 6).

C. Payment Information:

Note: At Souq Plus, we do not store your credit card or full payment details. All payments are processed directly through secure and reliable payment gateways (such as Mada, Visa, Mastercard, and Apple Pay), which are responsible for protecting this data. We may retain only the last four digits of your card or its type to facilitate verification.

2. How We Use Your Data (Statutory Basis and Purpose)

We use your personal data for the following purposes, based on your consent or to fulfill our contractual or legal obligations:

To fulfill your orders: Processing, confirming, and shipping your purchase orders to your address. (Basis: Performance of a contract)
To manage your account: Creating and managing your personal account on Souq Plus. (Basis: Performance of a contract)
To provide customer service: Responding to your inquiries and complaints, and providing technical support. (Basis: Performance of a contract/Legitimate interest)
To improve our services: Analyzing user behavior to understand how the site is used, improve the user experience, and develop new products. (Basis: Legitimate interest)
For marketing (with your consent): Sending you promotional offers, newsletters, and alerts about new products via email or SMS, but only after obtaining your explicit and separate consent. You can unsubscribe at any time.

For legal compliance: To fulfill our legal and tax obligations (such as maintaining invoices), protect our legal rights, and combat fraud in accordance with the laws of the Kingdom of Saudi Arabia. (Basis: Regulatory obligation)

3. Data Sharing and Disclosure

We do not sell your personal data to any third party. Your data is shared only in the following necessary cases:

Shipping and logistics companies: To share your name, address, and mobile number for the purpose of delivering your order (e.g., Aramex, SMSA, etc.).
Payment gateways: To share the payment information necessary to complete your purchase.
Government and judicial authorities: If required to do so by a court order or applicable government regulation in the Kingdom of Saudi Arabia.
Technical service providers: Such as hosting, data analytics, and digital marketing providers, who act as "data processors" on our behalf and adhere to the same protection standards.
Protection of rights: To protect our rights, property, or the safety of our store and customers.

We ensure that all third parties we deal with are contractually obligated to protect your data and comply with the Saudi Personal Data Protection Law.

4. Data Storage and Security

• Storage: We store your personal data on secure servers. These servers may be located within or outside the Kingdom of Saudi Arabia. If data is transferred outside the Kingdom, we ensure that all necessary measures are taken to guarantee a level of protection for your data that is at least equal to the standard adopted within the Kingdom.

• Storage Period: We retain your data for as long as your account is active, or for as long as necessary to fulfill the purposes stated in this policy, or for as required by law (such as tax invoice retention requirements).

• Security: We implement advanced technical and organizational security measures (such as SSL encryption, firewalls, and access control) to protect your data from unauthorized access, alteration, disclosure, or destruction.

However, no method of transmitting data over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights (Under the Personal Data Protection Law)

In accordance with the Saudi Personal Data Protection Law, we guarantee you the following rights:

• The right to know: To know how your data is collected and processed (which is the purpose of this policy).
• The right to access: To obtain a copy of the personal data we hold about you.
• The right to rectification: To request that your data be corrected or updated if it is inaccurate or incomplete.
• The right to erasure: To request that your personal data be deleted, unless there is a legal reason preventing us from doing so (such as retaining the data for tax purposes or for pending applications).
• The right to withdraw consent: You can withdraw your consent to the processing of your data for marketing purposes at any time.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

6. Cookies

We use cookies, log files, and similar technologies to collect information about how you interact with our website. These help us to:

• Remember your information so you don't have to re-enter it (e.g., for your shopping cart).
• Understand how you use the website to improve your experience.
• Serve you personalized ads (with your consent).

You can control or refuse cookies through your browser settings, but this may affect your ability to use some website features.

7. Amendments to the Privacy Policy

We reserve the right to update this policy from time to time to reflect changes in our practices or systemic obligations. We will notify you of any material changes by posting the updated policy on our website with the "Last Updated" date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact our Data Protection Officer (or Customer Service team) via:

Address: King Fahd Road Branch 2743 – Al Hindawiyah District 7937 – Jeddah – Kingdom of Saudi Arabia
Email: [email protected]
Phone Number: 0552115291